Privacy Policy
Last updated: June 2026
At Nemax AI, your privacy matters. This policy explains what information we collect, how we use it, and the choices you have. By using our platform and services, you agree to the practices described below.
1. Collecting Personal Information
Nemax AI collects personal information to provide a smooth, personalized, and reliable experience. The information we gather may include:
- Account & profile details — name, email, phone number, company name, and billing information.
- Usage data — interactions, settings, configurations, and activity within the platform.
- Customer communications — call recordings, messages, transcripts, and conversation data handled by Arya.
- Technical data — IP address, device type, and browser information.
2. Sharing Personal Information
We do not sell your personal data. We only share information when necessary to operate our service, comply with the law, or with your consent:
- With trusted service providers (hosting, analytics, CRM integrations) under strict confidentiality.
- With integrated platforms you connect (e.g. Salesforce, HubSpot, WhatsApp) at your direction.
- When required by law, regulation, or valid legal process.
3. Data Retention & Security
We retain your information only as long as needed to provide our services and meet legal obligations. We protect your data with industry-standard measures including encryption in transit and at rest, access controls, and regular security reviews.
While no system is completely immune to risk, we continuously monitor and improve our safeguards to keep your information secure.
4. Your Rights & Data Control
You have control over your personal data. Depending on your region, you may have the right to:
- Access, update, or correct your personal information.
- Request deletion of your data, subject to legal requirements.
- Opt out of marketing communications at any time.
- Request a copy of the data we hold about you.
To exercise any of these rights, contact us at the details below.
